Privacy Policy

Last updated on 07th Jan 2025

Privacy Policy

Last Updated: Jan 7th, 2025

Introduction

SolveeIT ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our website and AI-powered services (collectively, the "Platform").

Information We Collect

1. Personal Information

We collect information that you provide directly to us, including:

• Basic Information: Name, email address, phone number, and profile picture
• Educational Information: Grade level, academic records, and test scores
• Account Information: Username, password, and preferences
• Payment Information: Credit card or other payment details (processed through secure payment gateways)
• Device Information: Device ID, IP address, browser type, and operating system

2. Automatically Collected Information

We automatically collect certain information when you use our Platform:

• Usage Data: Pages visited, features used, time spent on Platform
• Performance Data: Test scores, practice sessions, and learning patterns
• Technical Data: Browser type, device information, and connection speed
• Location Data: General location based on IP address
• AI Interaction Data: Questions asked, responses received, and feedback provided

3. Cookies and Similar Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences
• Analyze usage patterns
• Improve Platform performance
• Provide personalized content
• Maintain security

You can modify your browser settings to decline cookies, but this may affect certain Platform features.

How We Use Your Information

1. Core Services

• Provide and improve our educational services
• Personalize learning experiences
• Process payments and subscriptions
• Respond to your inquiries and support requests
• Generate AI-powered solutions to your academic queries

2. Platform Improvement

• Analyze usage patterns
• Develop new features
• Improve existing services
• Enhance AI algorithms
• Debug technical issues

3. Communication

• Send important notifications
• Provide updates about services
• Share relevant educational content
• Respond to your queries
• Send promotional materials (with your consent)

Information Sharing and Disclosure

1. We May Share Your Information With:

• Service providers who assist in Platform operations
• Payment processors for transaction handling
• Analytics providers to improve our services
• Educational partners for content delivery
• Law enforcement when required by law

2. We Do Not:

• Sell your personal information to third parties
• Share your information with unauthorized parties
• Use your information for purposes beyond this policy
• Store payment information directly on our servers

Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption of sensitive data
• Regular security assessments
• Secure data storage practices
• Access controls and authentication
• Regular security updates

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Your Rights and Choices

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Opt-out of marketing communications
• Disable cookies through your browser
• Export your data in a portable format

Children's Privacy

Our Platform is designed for students in grades 11 and 12. Users under 18 must have parental consent. We collect minimum necessary information from minors and comply with applicable child privacy laws.

Data Retention

We retain your information for as long as:

• Your account is active
• Needed to provide services
• Required by law
• Necessary for legitimate business purposes

Changes to Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes through:

• Email notifications
• Platform announcements
• Website updates

Contact Information

For privacy-related questions or concerns: Email: hello@solveeit.com Address: Talav road, Khamgaon, Maharashtra, India

Grievance Officer

Name: Akshay Bhople Email: hello@solveeit.com

Governing Law

This Privacy Policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in [City], India.

By using our Platform, you agree to this Privacy Policy. If you disagree with any part of this policy, please discontinue use of our Platform.