Question
Home Science Question on Hospitality Management
Which stage of the Guest Cycle is focused on ‘Guest Satisfaction and Customer Loyalty’?
A
Pre-arrival stage
B
Arrival stage
C
Occupancy
D
Departure
Answer
Occupancy
Explanation
Solution
The occupancy stage in the Guest Cycle is focused on ensuring guest satisfaction and building customer loyalty. During this stage, the hotel staff interacts most frequently with guests, addressing their needs and preferences to create a positive experience that can lead to repeat business.